About this dashboard

Analyzing SLA compliance, ticket backlog, escalation rates, and average handle time by queue.

KPIs tracked

SLA Compliance RateTicket BacklogEscalation RateAverage Handle TimeCustomer Satisfaction ScoreFirst Response TimeResolution RateTotal Tickets Closed

Charts

Multi-Line ChartStacked Bar ChartArea ChartGauge ChartHeatmapScatter PlotData TableProgress Ring

Strategic insights

Design recommendations

Color Palette Strategy

High

Use a mono-amber palette effectively, ensuring a 4.5:1 contrast ratio for accessibility. Primary amber for headers and backgrounds should be complemented with darker shades for key metrics and highlights to create visual distinction.

Primary · Background and headers
Secondary · Key metrics and highlights
Accent · Secondary elements
Highlight · Important data points
Muted · Subtle backgrounds
Light · Light accents

Layout & Grid System

High

Implement a 12-column grid system for a 16:9 ratio. Position KPIs at the top for immediate visibility, followed by charts in the middle for in-depth analysis, and filters on the sidebar for user interaction. Maintain 16-24px padding and 16-20px gaps between cards.

Typography Hierarchy

Medium

Adopt a clear typography hierarchy: dashboard title at 24-28px bold, section headers at 18-20px semibold, card titles at 14-16px medium, and body text at 12-14px regular. Consistency is key; use a single font family like Inter or Segoe UI.

Data Visualization UX

High

Select chart types that correspond with the data being presented: Multi-Line for trends, Stacked Bar for comparisons, and Gauge for targets. Limit colors to 5-7 per chart, incorporate tooltips for context, and ensure clear legends are positioned outside the chart area.

Visual Hierarchy & Focus

Medium

Create a distinct visual hierarchy by emphasizing the most important metrics with larger, bolder elements. Utilize whitespace to separate sections clearly, and consider adding subtle shadows or borders to cards for added depth. Highlight anomalies with conditional formatting.

Interaction & Feedback

Low

Incorporate hover states for interactive elements to enhance user experience (e.g., opacity change). Use loading skeletons during data refresh and provide feedback on filter selections to confirm user actions. Consider implementing drill-through navigation for detailed exploration.

Related dashboards

See all

We use cookies to enhance your experience and analyze site usage. Learn more